Contact Us

Send An Inquiry

Tell Us About Your Property

A few details are enough to start. If your matter has a deadline; a notice served, a due diligence period closing, a hearing date, say so and we will work to it.

We reply within one working day. Ready to instruct, or need a quotation? The detailed enquiry form collects the property details we need to assess it.

Before You Write Us

What To Send Us

One document usually tells us more than a page of description. If you have any of these, attach it — it is what makes the first reply useful, rather than a request for more information.

Buying land or a property

The erf number and the date your due diligence period closes. We will tell you what the property is permitted, and whether a full investigation fits the time you have.

Planning Due Diligence

Planning a development

The erf number and what you have in mind for it. We will tell you what the land carries now, and what an application would have to add.

Development Feasibility

Selling, and asked for plans

The erf number, and any approved plans you already hold. Where none can be found, we search what the municipality holds before anything is drawn.

Retrieval of Approved Plans

Holding a contravention notice

The notice and the date it was served. The period is short, and what can still be done depends on how much of it is left.

Contravention Notices

Plans queried or refused

The query letter from building control. It names the department and the ground, which is usually enough to say whether the fix is a drawing or an application.

Building Plans Submission

Objections or a refusal

The objections, or the decision and the date it was issued. Appeal periods run from the decision and are measured in days.

Tribunal Representation
After You Send It

What Happens Next

Four steps, and the first three cost nothing. No work begins, and nothing is billed, until a written scope and fee are agreed.

We read it

Within one working day. If a deadline is running, that is the first thing we look at.

We call you

A short call to confirm the facts: the property, what you want to do with it, and any date the matter turns on.

The first consultation

Free and without obligation, at our Illovo office or on Teams or Zoom — with the zoning, the scheme and the aerial on screen.

A written proposal

Scope, fee and programme in writing, with the applications your property will need and what each one takes.

If the matter is urgent — a notice with days left on it, or a hearing already set — say so in the first line. Those we read the same working day.

Our Offices

Visit Our Offices in Illovo

Address
35 Fricker Road, Illovo
Sandton 2196, Johannesburg
Getting here
Illovo sits between Sandton and Rosebank, and Fricker Road runs off Oxford Road — a few minutes from either node.
Parking and access
Visitor parking on site, and a wheelchair-accessible entrance.
Meetings
By appointment. Where travelling is not convenient, we meet on Teams or Zoom instead.
Office hours
Monday to Friday, 08:00–17:00. Closed weekends and public holidays.
Get directions
FeedBack

If We Have Worked Together

Reviews are the one part of a professional reputation a firm cannot write for itself. If we have acted for you, a few lines on either platform help the next owner or developer decide — and tell us where we can do better.

Google

Reviews appear beside our listing whenever someone searches for town planners in Sandton, which is where most people find us first.

Trustpilot

An independent platform, where every review is screened by automated checks before it publishes and the business cannot remove what it dislikes.

We ask every client at the end of a matter, not only the ones we expect to be kind, and we offer nothing in return for a review. We read all of them, and we reply.

Not A Planning Enquiry?

Where Else to Reach Us

Four routes that are not the planning desk. Choosing the right one gets you a faster answer.

Partnerships

We act as the external planning team for architects, engineers and developers — with Glensburg Studio giving you one dashboard for every client's application.

Start a conversation

Media

Written comment and interviews on planning and urban development, at the Illovo office or remotely. Mark the enquiry as a media request.

Cities Institute

Careers

We are always interested in planners, candidate planners and architectural staff. Send a CV and, where you have one, a portfolio.

careers@glensburg.co.za

Existing clients

Track an application, see the stage it has reached and what is outstanding, in Glensburg Studio.

Sign in to Studio
Common Questions

Questions Before You Call

What people ask us before they pick up the phone.

Still not sure where to start?

Call 010 442 5522, WhatsApp 079 375 2704, or send the form above.

Is the first consultation really free?

Yes, and without obligation. We will look at the property, tell you what it is permitted, what an application would involve and whether it is worth making. Nothing is chargeable until you accept a written proposal setting out scope, fee and programme. If the answer is that what you have in mind will not be approved, we would rather say so in that first conversation than bill you to find out.

Can we meet in person?

Yes, by appointment, at 35 Fricker Road in Illovo — there is visitor parking on site and the entrance is wheelchair accessible. Many first consultations run just as well on Teams or Zoom, where we can put the zoning map, the scheme and an aerial of your property on screen while we talk. Where a site is complicated, we would rather visit the property than do either.

Can I send documents on WhatsApp?

Yes. A photograph of a notice or a decision is often the fastest way to show us what we need to see, and 079 375 2704 is monitored during office hours. For larger sets — title deeds, plan sets, bundles of objections — email or the enquiry form keeps everything together with the rest of the matter.

How quickly will you reply?

Within one working day. Urgent matters — a notice with days left on it, or a hearing already set — are read the same working day, so say so in the first line of your message. Anything that arrives over a weekend or a public holiday is answered on the next working day.

Can you give me a quote by email?

Once we know the property and what you want to do with it, yes. A fee depends on the municipality, the rights being sought and what specialist input the application will need, so the quickest route to a real figure is the detailed enquiry form, which collects those details in one pass. A number given without them is a guess, and it changes.

Do you work outside Gauteng?

Yes. We act in Cape Town, eThekwini and Mahikeng as well as the five Gauteng municipalities, and we work to the local by-law and land use scheme rather than to Gauteng practice. Where We Work sets out the instruments in force in each.

Will you work with my architect or attorney?

Routinely. Most matters involve at least one — an architect drawing what the rights allow, a conveyancer registering what an approval creates — and it usually moves faster when we deal with them directly. Tell us who they are in your enquiry and we will copy them in from the start.

How is my information handled?

Under POPIA, and only for the matter you contacted us about. Your details, the property and any documents you send are used to advise you; they are not sold or used for marketing. Our Privacy Policy sets out how long we keep enquiry records and who our Information Officer is, and you can ask us to delete yours.