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Privacy Policy

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Privacy
Last Updated: October 18, 2024.

At Glensburg Town Planners, we understand that your privacy is important. We value the trust you place in us when you share your personal information. This Privacy Policy explains how Glensburg Pty Ltd (“Glensburg Town Planners”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our websites, glensburg.co.za, pulse.glensburg.co.za or engage our professional services.

We are committed to complying with the Protection of Personal Information Act (POPIA) and other applicable South African laws to ensure your personal information is handled responsibly and securely.

Information We Collect

We may collect the following types of personal information:

  • Contact information: This includes your name, email address, phone number, postal address, and company name.  
     
  • Project information: This includes details about your development projects, such as site location, project type, and planning requirements.
  • Website usage information: We collect information about how you use our website, including your IP address, browser type, pages visited, and referring website. This information is collected through cookies and similar technologies. You can learn more about our use of cookies in our Cookie Policy.
How We Use Your Information

We use your personal information for the following purposes:

  • Providing and improving our services: This includes responding to your inquiries, providing town planning and architectural services, and improving our website and service offerings.
  • Communication: We may use your contact information to communicate with you about your projects, send you newsletters, and provide updates on relevant industry news and events.
  • Legal compliance: We may use your information to comply with applicable laws and regulations.
Disclosure of Your Information

We may disclose your personal information to the following third parties:

  • Service providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as IT support, legal advisors, and marketing agencies. These service providers are contractually obligated to protect your information.
     
  • Regulatory authorities: We may disclose your information to regulatory authorities, such as municipalities and government agencies, as required by law or to obtain necessary approvals for your projects.
  • Legal proceedings: We may disclose your information in connection with legal proceedings, if required by law or to protect our legal rights.
Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: 

  • Access controls: We restrict access to your personal information to authorized personnel only.
  • Data encryption: We use encryption technologies to protect your information during transmission and storage.
  • Secure storage: We store your information on secure servers with appropriate physical and technical safeguards.
Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Right to access: You can request access to your personal information that we hold. 
     
  • Right to rectification: You can request that we correct any inaccuracies in your personal information.
  • Right to erasure: You can request that we delete your personal information, subject to certain exceptions. 
     
  • Right to object: You can object to the processing of your personal information.

In the event that Glensburg holds personal data about you and you no longer wish for this data to be processed as described in this Policy, or if you wish to access, rectify, cancel or oppose such processing, please submit your request using our data request form.

Please note that we will take reasonable steps to check your identity before handling your request.

Children's Privacy

Our services are not intended for children under the age of 18. Glensburg, therefore, do not knowingly collect personal information from children and requests that no such information be submitted to us. If you believe that we have collected personal information from a child, please contact us immediately.

Changes to this Privacy Policy

Glensburg reserves the right, at its sole discretion, to alter and update this Privacy Policy from time to time. We therefore invite you to review the current version of the Privacy Policy each time you return to our Sites.

Contact Us

If you have any questions about this Privacy Policy or how Glensburg handles your personal data, please complete the data request form.

You can also contact Glensburg’s Legal Counsel:

Email:  DataPrivacy@Glensburg.co.za

Post: Legal Counsel, Glensburg (Pty) Ltd. South Africa, 32A Cradock Avenue, Rosebank, Johannesburg, 2196 South Africa.

Governing Law

This Privacy Policy is governed by the laws of South Africa.

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